Client Testimonials

Please visit 'Our people' to see individual testimonials for our lawyers. Below is a list of comments from our client questionnaires.

"Telephone calls were returned very promptly. Legal jargon was explained in layman's terms. Excellent service."

"We were very impressed with Boys & Maughan. They were very efficient and dealt with all matters promptly."

"The service was efficient, knowledgeable and unobtrusive. Help was also given on additional unrelated matters."

"Very professional at all times. Best in town."

"I have been using Boys & Maughan's services for the last forty odd years and have never been let down."

"Excellent deaf awareness."

"Service was always efficient and 'no nonsense' with very fast responses to questions. Incredibly stress-free process."

"I would always use Boys & Maughan, all members of staff were efficient, kind, with much integrity."

"Lovely to work with a solicitor with a sense of humour - and we needed one with this purchase."

"If ever there is a need to have a solicitor, Boys & Maughan will be our first choice."

"Quite unlike any experience I have had - having completed two sales. Always pleased to help, checked everything rigorously, acted on best behalf, independently raising queries and solving them.  If everyone was like this there would be no problem with agents/solicitors selling/buying a home."

"Very caring and helpful. Always treated as if I was a family member."

"Your services were first class, very professional and highly efficient."

"Absolutely first class service, would definitely recommend to others. Completion was a traumatic time for us and Boys & Maughan were extremely helpful in overcoming our problems."

"We were so happy with the service we received when purchasing our home that we have used Boys & Maughan on two occasions since then (even though we live 25 miles away and there are other solicitors close by!)"

"Hassle free experience with selling house - No hidden costs, so made the budgeting process easy." 

"Excellent service - speedy and reasonably charged."

"Our family have used Boys & Maughan for years and will continue to do so. Based on our experiences we would recommend anyone to go to Boys & Maughan."

"Excellent service from Leah Turtell. She was always available to answer questions. The use if email was excellent and kept us updated."

"Completely satisfied - without hesitation or reservation."

"Extremely satisfied with the high quality of service and advice provided."

 "More than happy. A good friendly, quick response, even if I just popped into the office."

"Very efficient, proactive and friendly service; especially when things did not go according to plan."

"We were pleased with the high level of service we received. It was very friendly & efficient."

"Have used B&M since 1978 - wouldn't go anywhere else."

"After using Family, Conveyancing and Wills, I now consider you as our family solicitors."

"I just love working with Boys & Maughan, you are all such fantastic, efficient solicitors."

"Quick and efficient service, very happy with the personal touch, solicitor willing to discuss problems straight away."

"Service was friendly and efficient and I was kept fully informed of the progress."

"Boys & Maughan have been my family solicitor for years. I am always very happy with the service provided."

"A well established company who you can rely on and with a local connection that makes you feel safe and personalised."

"We were given plenty of time and everything was explained so that we could understand. Any questions we asked were answered clearly."

"An exemplary service that exceeded expectations in every regard. Timely information, prompt responses & expert advice. Highly recommended."

"My phone calls were answered promptly, documents were dealt with efficiently and advice was given whenever asked for. I was very satisfied with the service."

"Very helpful and informative. Any queries I had were dealt with promptly and efficiently."

"More than happy to recommend Boys & Maughan to others, a most professional and efficient service."

"During my working and retirement years I have lived in many parts of the UK and have bought and sold some 20 properties. The service provided by Boys & Maughan has been far superior to any previously experienced."

"Fast and excellent service. From finding a property to completion in 8 weeks as requested."

"Friendly but professional."

"Legal issues/implications are explained in layman's terms. Fees are reasonable and proportionate."

"At all times, all members of staff were kind, courteous and efficient; could ask for no more."

"Power of Attorney explained very effectively and now going through. Very straightforward when we had previously been led to believe it was a legal minefield."

"My house sale was quite 'painless' once it was in your hands!"

"We have used your services for several decades and have always found them excellent. We have been totally confident with all your advice. Several family members and friends have used you on our recommendation and have been very happy with the work done."

"Excellent service, especially with my panicked phone calls, and even received a text in Egypt to say all exchanged so we could enjoy our well-earned holiday."

"Politeness, good manners and professionalism from ALL staff make a pleasant change in today's world."

"Excellent in every way from very kind, courteous receptionist through the communication network to the office."

"It was much appreciated that the consultation and service was explained to us in language and terms that we as laymen could understand."

"Highly professional, very accessible and friendly."

"Professional, approachable, friendly and efficient."

"Very quick and efficient and at a reasonable price."

"I would have no hesitation in recommending your services, in fact I have done so on several occasions."

"Very efficient with excellent communication."

"The timescales were very good and the levels of professional service and documentation to our instructions were outstanding."

"Good communication & explanation of the process etc."

"I was impressed with the speed of back up correspondence after each meeting"

"Very friendly & personal service, made us feel valued clients."

"Quick, friendly and accurate service."

"Have had seven previous sets of conveyancing, this was outstanding."

"The care and attention to detail was exceptional - Thank you."

"Friendly, polite and attentive service - no drama or fuss and reassurance provided."

"Very efficient and uncomplicated service. No stress whatsoever."

"21st Century communications. Great use of emails and got good prompt replies too."

"Exceptionally good service. Used your firm twice and would again and recommend it to others."

"I live 300 miles away now and still use them."

"Professional legal services, available locally at a reasonable price."

"Fair pricing, good service."

"It's great knowing that life's largest purchase is in great hands."

"Prompt service by staff who are very obliging."

"Have moved 15 times - Best service yet."

"Excellent communication throughout whole process. Many thanks!"

"Our dealings with Boys & Maughan have always been conducted professionally and with the minimum of delay."

"Now I know why Boys & Maughan was recommended to me."

"I have used your company both for a house purchase and a family matter and on both occasions found your service to be professional, courteous, timely and helpful."

"I have moved 15 times and your service is second to none."

"I was made to feel that I was the only person that mattered. I was treated sympathetically and kept fully informed."

"If I ever needed advice on my case, or help filling in forms they were always there to help."

"Very welcoming.  A prompt, courteous and efficient service."

"Very efficient.  Excellent, kind, friendly and everything explained in full layman's terms."

"We were always so pleased to have people that were friendly, helpful, empathetic to our situation and quick to respond."

"Our family have used B&M for many years for property, legal and Probate/Wills - No complaints at all.  Personal service much appreciated."

"Excellent service.  Fast, professional and reasonably priced!"

"I can recommend B&M as a trusted, professional company."

"We found it very easy to contact the solicitor. If she was not available, she always rang back."

"I was recommended to you and will also recommend you to others."

"All was good.  B&M returned calls and emails, and staff were contactable."

"Legal documents can be difficult to understand for everyday people, but you made things clear for me and I cannot think of anything that could be done to better this.  Thank you."

"A very efficient, friendly and organised approach."

"Always professional and efficient.  More than happy to regard Boys & Maughan as 'my' solicitors."

"I felt you were pre-emptive and I was confident you were taking things forward without me having to prod."

"We have once again received friendly and expert advice."

"I have enjoyed the same high level of professionalism from Boys & Maughan again and again.  This time was the same top quality service and advice."

"Communication was clear and timely."

"Every query to you from ourselves was dealt with efficiently, accurately, quickly and with courtesy and friendliness."

"Everyone we've met at Boys & Maughan is splendid, and we've told everyone we know."

"FANTASTIC, Exceeded my expectations."

"You provided an excellent service with care and compassion."

"Excellent - Well informed clear advice supplied. Felt confident of a satisfactory outcome."

"Many thanks for the smooth ride!"

"If we had any queries there was always someone at the end of the phone to answer them."

"We received a very good service with a personal touch."

"The service provided was expedited in a smooth professional uncomplicated manner."

"The service we received was remarkable."

"A very confident and professional service from a highly focussed staff."

"Someone was always available to help us with queries and telephone calls were always returned."

"Your secretaries are also very friendly and helpful."

"Clear, confident, timely."

"This was a complex case and many solicitors would not have felt easy taking on the work.  Well done."

"The service which I received was most efficient and professional and would have been difficult to improve on."

"Unusually, (from my experience of previous solicitors!), I was always able to have easy contact.  My phone calls were always returned."

"Excellent service - any query was answered immediately and always extremely helpful."

"The service was straightforward and to the point, quick and far cheaper than I expected with no hidden costs."

"...especially the polite way we were handled by all concerned from receptionist to partner."

"The service was fast and efficient and even when my main contact was unavailable others seamlessly stepped in to assist.  Thank you."

"Excellent, Proficient & Reliable."

"My son and daughter use Boys & Maughan on our advice and are extremely happy with the service provided."

"Your professional approach when discussing my requirements was very friendly which made it easy for me to talk over my problems."

"Originally used Boys & Maughan to buy my house, have used them this time for transfer of equity.  Both occasions have been thorough yet efficient and stress free."

"Swift, kind and to the point.  You eased all my problems, thank you."

"I particularly appreciated the prompt response to all of my queries and telephone calls and the courteous manner in which my affairs were dealt with."

"I was put at ease by everyone that I came into contact with.  The explanations were clear and easy to understand."

"Efficient, informative and refreshingly modern service."

"Excellent friendly service and advice from the best family solicitors in Thanet."

"The level of service as always was friendly, efficient and timely."

"I was kept fully informed of progress with my sale and purchase, email and text messages made the transaction quicker and easier."

"Welcoming, efficient and patient - explanations in layman's terms were helpful."

"An efficient, friendly and accessible service."

"Patiently explained in plain English."

"Everything was perfect, from the welcome you got at the front desk to seeing the solicitor."

"We always had speedy access to someone who could answer questions in a clear and straightforward way."

"Over many years of changing personal and financial circumstances, I have found no other firm that blends such professionalism with friendliness and approachability."

"Very professional and courteous staff - Excellent communication - Always available to offer advice and guidance."

"Being able to keep in touch via email kept me informed of the conveyancing progress."

"Everyone showed high levels of understanding and knowledge, I felt secure with the advice given."

"I was particularly impressed with the accessibility, enabling me to speak to the solicitor acting for me on each occasion that I phoned - quite refreshing."

"Good practical advice, pleasantly given."

"I was given valuable advice in a friendly and down to earth manner."

"In almost 50 years of dealing, the service has been second to none for efficiency with friendliness."

"Best conveyancing service I have ever experienced - phone calls answered promptly, call backs always made, good informative updates."

"We got high quality and prompt service always, and that the advice was considered and reliable."

"Excellent and friendly service."

"In 30 years of buying and selling numerous properties, we have never had better service.  I can say without exaggeration the service was 1st class, we are very pleased with everything that was done on our behalf."

"From start to finish it was a highly professional service."

"The whole process was conducted in a very natural manner without losing the necessary formality.  The freedom from pomposity was a relief."

"Very prompt, efficient and personable service, highly recommended."

"Thank you for helping me through a very difficult time and process.  The support and advice I received made this transition much easier."

"100% happy.  Very smooth and without problems."

"I appreciated the level of honesty and integrity that was shown to me.  I also felt supported through what was a fairly traumatic experience"

"Knowledgeable advice, admirably delivered (i.e. not too technical).  Prompt and efficient as usual - Thank you."

"You've never let me down in 20 years of using your services"

"Speed of response is very good.  Great that I was able to use email to communicate."

"I have used the services of Boys & Maughan for over 30 years and I have always received excellent service"

"Very pleased, I wasn't bombarded with unnecessary paperwork, only the essential."

"It was nice to feel we were treated as individuals and not just another job"

"Fantastic service & support during the minefield of my first move"

"Our property took 2 years to sell but the service level you provided stayed at the highest level from start to finish"

"Boys & Maughan provide such a good service that I do not need or want to use another solicitor."

"I didn't feel I was in a solicitor's office - it was so friendly and informal"

"Everyone from secretary to partner were 100% helpful"

"Very professional in every aspect, frequently updated on situations as arisen, excellent communication all round."

"I felt an air of friendliness along with the professionalism.  Thank you."

"Listened to us as a customer"

"We would definitely recommend Boys & Maughan to anyone who needed a solicitor"

"One of my neighbours recommended your firm to me, and I would recommend you to others."

"Every step of the way I knew what was going on."

"A ray of light in the darkness of house buying."

"I felt comfortable and at ease, and my mind was put at rest 100%."

"Great service, thanks for all your help."

"A friendly, efficient and professional service."

"We would certainly recommend you to anyone who needs your professional services and would be happy to use your company again."