
Boys & Maughan, Thanet's largest & oldest legal practice is delighted to announce its achievement of the Lexcel mark for quality.
In announcing the award, senior partner Jonathan Austin said: “Achieving Lexcel across our four offices shows our continuing commitment to providing our clients ever higher standards of service.”
Boys & Maughan is one of only three firms in East Kent to achieve the Lexcel standard and the only one in Thanet.
The Lexcel quality mark, awarded by the Law Society of England and Wales, is only given to law firms who meet the highest management and customer care standards. Lexcel accredited firms undergo rigorous independent assessment every year to ensure they meet required standards of excellence in areas such as client care, case management and risk management.
Andrew Baker, Boys & Maughan's quality partner, said: “Lexcel not only gives us a benchmark to measure ourselves, it shows our clients and the outside world that we are serious about quality. It dovetails with our ongoing Investor In People accreditation and I am extremely proud of the way our staff have taken this on board and worked to achieve this award.”
The Lexcel quality mark covers 6 areas:
• Financial Management
• Facilities and information technology
• Managing People
• Supervision and operational risk management
• Client Care
• File and case management